Hi Russell,

I checked with Robert, K4WZV.  He looked and only saw one support email in the queue matching the email address for your callsign on QRZ.  It was received yesterday afternoon and should be responded to sometime today or tomorrow.

He also checked the registration area and did not see anything matching your callsign.  He suggested forwarding screenshots of what happens during the registration process to assist the support team in determining what's going on.

Regards,
Joe, WB3IHY